Eric Hylander Larson, SCSA
Phoenix, Arizona 85048
Summary
Computer professional with solid history as a Systems Support Engineer, Systems Administrator, Programmer / Analyst and extensive Source Management experience. Progressive IT experience including Unix, NT environments, server / workstation optimization, Oracle database, computer lab, and infrastructure support.
Qualified by:
* Sun Certified Solaris System Administrator.
* Provided QA support for Gift card and electronic payment card terminal systems.
* Monitor, install, and maintain development environment.
* Visual Basic, PowerBuilder programmer.
* 4 years experience in a Unix Administration environment.
* QA, release management, change ticket experience.
* Supported and managed Unix / Oracle lab environments.
* Shell scripting.
* Oracle, Access, and SQL Server dB.
* Siebel Application / Systems Support.
* PL / SQL, SQL, SQL Plus.
* ClearCase and VSS (Visual Source Safe) manager.
* Project lifecycle experience (code, testing, implementation, maintenance, support).
* Project phase experience (design, testing, roll out, maintenance, support).
* Solaris, Windows NT, Enterprise systems environments.
* Over 8 years experience as an applications and mainframe programmer.
* Over 10 years experience in a distributed, mainframe & systems environment.
* Disaster Recovery Representative (Business Resumption Plan lead for two years).
* Extensive interpersonal communications skills developed by dealing with a diversity of professionals, clients and colleagues.
Professional Experience
Wells Fargo, Chandler, Arizona
Application Systems Engineer 2004-Present
* Production Support Lead for BillPay system.
* Trouble-shoot and monitor billcast and webpay systems for EBPP.
* Develop unix scripts, autosys jobs, maintenance jobs to monitor and support Electronic Bill Presentment and Payment system.
* CVS code changes for production environments.
* Create reports to support users of system.
* Trouble-shoot via Clearquest and Peoplesoft CRM software.
* Research/Solve database and application issues.
* Install new releases and production fixes, involving autosys, java, sql, stored procedures, unix scripts.
* 24x7 support.
Open Payment Technologies, Inc., Phoenix, Arizona
QA Support Analyst 2002-2004
* QA testing utilizing a controlled environment for testing EPS (electronic payment system), and Giftcard applications.
* Testing database (Informix), application, terminal, and User Interfaces changes.
* Configured and maintained QA environment (Unix / Informix).
* Developed scripts to maintain, and backup environment.
* Monitor, install upgrades, and service packs.
CHARLES SCHWAB, Phoenix, Arizona 1996-2001
Staff Stech Retail Technology - Technology Innovation
* Configure & maintain Unix application, database servers, and test environment.
* Supported 4,500 national clients using a 21 million-row database.
* Performed capacity planning / tuning as well as monitoring.
* Ensure 24x7 availability for National Oracle dB.
* Established shell scripts to maintain and discover system issues.
* Responsible for Configuration Management tools for the developers.
* Led division wide task force to increase application performance by 38% and eliminate hanging application queries. Incorporated NT administrators, users, and other Unix professionals.
* Worked with Oracle DBA to eliminate unwanted indexes and created new indexes to increase efficiency of data retrieval by 25%.
* Eliminated unwanted opportunities: 13 million, from Oracle database, and created procedures using scripts, to maintain a more current environment.
* Upgraded, maintained, and optimized 6 tier testing environment.
* Multiple spot award winner.
CHARLES SCHWAB, Phoenix, Arizona
Assoc. Tech Solutions SITE - SIM
* Application programmer and production support for PowerBuilder and Visual Basic applications.
* Programs included account opening, client reporting, and client preferences.
* Oracle dB platform.
* Primary contact between the Phoenix business users for some applications.
* Coding, stored procedure changes.
* Change tickets, implementation plans, test plans.
* QA document, QA and staging environments, and clean management.
* Resolved account opening / operational issues within 1 hour of notification.
* STOCK OPTION AWARD for outstanding work.
CHARLES SCHWAB, Phoenix, Arizona
Assoc. Tech Solutions SITE - RPS Technology
* Production support of PowerBuilder and Visual Basic applications.
* PowerBuilder programmer for 401k administrative programs.
* Responsible for testing and script writing for applications.
* Corrected and implemented production fixes.
* Change manager for group applications.
* File certification and testing for third party administrators.
* Data integrity checks of data.
* Performed ad hoc queries on the Oracle dB.
CHARLES SCHWAB, Phoenix, Arizona
Registered Representative I
* Front line support to clients regarding investing and trading.
* Placed investment trades for customers.
* Provided customer service relating to client’s accounts.
* Finished in the top 10, company wide for customer service 4 times.
AMERICAN EXPRESS FINANCIAL ADVISORS, Mesa, Arizona 1992-1996
Personal Financial Planner
* Educated and motivated clients for the need for financial planning.
* Created asset management programs using PowerBuilder.
* Facilitated comprehensive financial planning.
* Recommended appropriate solutions to help clients attain their goals.
HONEYWELL INCORPORATED, Phoenix, Arizona 1987-1992
Financial Systems Programmer
* Researched, developed, and implemented the financial departments of Honeywell.
* Systems included Accounts Payable, Accounts Receivable, Budget, Cost Accounting, General Ledger, and Travel & Living.
* Windows and Mainframe platforms.
* Programming included the knowledge of Oracle / SQL, Cobol, and JCL.
* Supported and updated these systems on a continual basis.
Education & Certifications
SUN CERTIFIED SYSTEM ADMINISTRATOR (SCSA) Solaris 8 2002
UNIVERSITY OF ARIZONA, Tucson, Arizona
Bachelor of Science, Management Information System 1986
Other Course Work
Shell Programming for System Administrators
Solaris TCP / IP Network Administration
Licensed Series 7 Broker